Refund and Returns Policy

Overview

In case you are not satisfied about some products or an item hasn’t arrived you can return or exchange the ones.

Just follow these easy steps:

1. Contact us via e-mail
2. Ship the item back
Address: Tel Giborim St. 5, Tel Aviv, 68105, Israel
3. Receive your exchange or refund

Please pay attention:

The refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For reasons not due to our error (ex. was sent a wrong item) you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you that returned item was received. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (up to 14 days; it may take additional time for your financial institution to process the refund).

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].